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Join Assured Performance at the OEM Certified Collision Care Provider Conference at the Renaissance Nashville Hotel in Nashville TN, April 10 - 13, 2016

The event will address the many benefits the Assured Performance Certification Program has to offer which will be included throughout keynote speaker sessions, OEM partner panels, special events, offsite private tours, and much more...

Sponsors:
Nissan North America, FCA/Mopar, Enterprise, Ford Motor Company, and more
Special Thanks:
I-CAR, OPS, Chief Automotive, J.D. Power, Vo-Tech, cPrax, TenPoint Complete, and many others!
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Sunday, April 10
 

3:30pm

Badge Pick-up/Check-in
Check in and pick up name badges and conference registration 

Renaissance Nashville Hotel

611 Commerce Street
Nashville, Tennessee 37203


Sunday April 10, 2016 3:30pm - 5:30pm
Renaissance Nashville 611 Commerce St., Nashville TN

5:30pm

Welcome Address: You Are Changing The World
  • West Ballroom (Renaissance Nashville)
  • Speakers: Scott Biggs
  • Introductions: OEM and Assured Performance Hosts 

Speakers
avatar for Scott Biggs

Scott Biggs

CEO/Chairman of the Board, Assured Performance Network


Sunday April 10, 2016 5:30pm - 6:00pm
West Ballroom Renaissance Nashville

6:00pm

Meet & Greet Reception
  • Meet the Assured Performance and OEM Partners
  • Hors d'oeuvres and drinks will be served to registered guests
  • Live music will be performed by Craig Morrison

Speakers
avatar for Scott Biggs

Scott Biggs

CEO/Chairman of the Board, Assured Performance Network

Artists
avatar for Craig Morrison

Craig Morrison

Singer/Songwriter/Guitarist
For more details on Craig Morrison, you can find him on www.facebook.com/CraigMorrisonMusic or follow him on Twitter @ImCraigMorrison

Sponsors
avatar for Enterprise Rent-a-Car

Enterprise Rent-a-Car

Enterprise Holdings
avatar for Fiat-Chrysler Automotive

Fiat-Chrysler Automotive

Fiat-Chrysler Automotive
avatar for Ford Motor Company

Ford Motor Company

Ford Motor Company
avatar for Nissan North America

Nissan North America

Nissan North America, Inc.


Sunday April 10, 2016 6:00pm - 10:00pm
West Ballroom Renaissance Nashville
 
Monday, April 11
 

7:30am

Continental Breakfast
If any guests have any dietary restrictions have not yet let us know, please call your account manager or email events@assuredperformance.net, we will be more than happy to accommodate you. Thank you

Monday April 11, 2016 7:30am - 8:00am
Room 206 Renaissance Nashville

8:00am

Welcomes & Introductions
Welcome to the 2016 Certified Collision Care Provider Conference- "Changing The World" 

Speakers
avatar for Scott Biggs

Scott Biggs

CEO/Chairman of the Board, Assured Performance Network


Monday April 11, 2016 8:00am - 8:15am
Room 205 Renaissance Nashville

8:15am

GENERAL SESSION: Technical Presentation and Panel
  • Pre & Post Repair Scanning: To Scan or Not to Scan
  • Speaker: Paul Gage

  • Panel Discussion of the Real Life Challenges of Scanning
  • Panelist:  Michael Quinn, Aaron Clark, Nick Notte, Paul Gage

Speakers
avatar for Aaron Clark

Aaron Clark

Vice President of Certification Compliance, Assured Performance Network
Aaron has over 25 years of collision repair experience. Aaron was the President and owner of a family owned collision repair business, Collision Solutions, which he grew into a nationally recognized group of shops in Indiana.  | | Aaron has always been committed to improving the local and national collision repair industry by serving in various capacities. Aaron is an active participant and Gold Pin sponsor of CIC... Read More →
avatar for Paul Gage

Paul Gage

Director of Transportation Services Technologies, Fayetteville Technical Community College
Paul started at FTCC in 2014 as an automotive technical expert and instructional designer. His background is in the collision repair and insurance industry. The state-of-the-art training facility created at FTCC is designed to train men and women entering the collision repair industry in the most up to date manufacturer supported repair methods utilizing the most current technology. Paul relocated to Fayetteville from the... Read More →
avatar for Nick Notte

Nick Notte

Director - Finance and Operations, I-CAR
Before joining I-CAR, Notte was most recently with PDR International as COO. Prior to that role, Notte spent six years with Sterling, leading that organization as president through the ultimate sale of the business to Service King. He also held a series of leadership roles with Allstate, including vice president, Research, for Tech-Cor, and director of Auto Claims. Over the years, other positions have included vice president... Read More →
avatar for Michael Quinn

Michael Quinn

Executive Vice President of Business Development, Assured Performance Network
Michael has over 30 years’ experience working in the collision repair industry.  Quinn was co-founder of 911 Collision Centers, based in Tucson Arizona. | Michael has been very active in the industry, participated in and chaired various committees of the Collision Industry Conference and in 2012, completed a two-year term as CIC Chairman.  Michael has served on the National Auto Body Council Board of Directors for... Read More →


Monday April 11, 2016 8:15am - 9:45am
Room 205 Renaissance Nashville

9:45am

Refreshment Break
Monday April 11, 2016 9:45am - 10:00am
Room 206 Renaissance Nashville

10:00am

GENERAL SESSION – OEM Panel Presentations
  • Our Vision - Reinventing the Collision Repair Industry

Monday April 11, 2016 10:00am - 10:45am
Room 205 Renaissance Nashville

10:45am

I-CAR: Surfing the Technical Tsunami
  • “Surfing the Technical Tsunami”
  • Speaker: CEO & President at I-CAR, John Van Alstyne

Speakers
avatar for John Van Alstyne

John Van Alstyne

CEO/President, I-CAR


Monday April 11, 2016 10:45am - 12:00pm
Room 205 Renaissance Nashville

12:00pm

Lunch
Plated Lunch
Soft drinks, water, and iced tea will be served. 

If any guests have any dietary restrictions have not yet let us know, please call your account manager or email events@assuredperformance.net, we will be more than happy to accommodate you. Thank you 

Monday April 11, 2016 12:00pm - 1:00pm
Room 206 Renaissance Nashville

12:30pm

KEYNOTE SESSION: J.D. POWER

GENERAL SESSION – KEYNOTE

  • The Consumer's Mind and Emotions
  • Speaker: Mark Garrett,  J.D. POWER

Speakers
avatar for Mark Garrett

Mark Garrett

Director, Insurance Industry Analytics, J.D. Power
Mark Garrett is the Director of Industry Analytics in the Insurance Practice at J.D. Power. He leads the design and analytic content of several Insurance studies and authors articles on key industry topics. He works closely with many of the top 30 insurance carriers consulting on study findings and advising on opportunities to improve the customer experience, particularly with all aspects of home and auto claims. He presents at over 30... Read More →


Monday April 11, 2016 12:30pm - 1:45pm
Room 206 Renaissance Nashville

2:00pm

Bus Loading - Nissan Production Plant Tour - Group 1
Limited Capacity seats available

Transportation to and from the plant will be provided, 55 registered guests will be split into two groups and will be decided at time of registration!

Travel time from the hotel to the production plant is an estimated 25-30 minutes


http://nissan-smyrna.com/visit-nissan-smyrna/

Sponsors
avatar for Nissan North America

Nissan North America

Nissan North America, Inc.



Monday April 11, 2016 2:00pm - 2:15pm
Nissan Production Plant Tour 983 Nissan Drive Smyrna, TN 37167

2:00pm

Breakout Presentations to Group 2 – A

GROUP #2: Break Out Presentations 

  • Increasing the Value of Your Business - Your ROI!
  • Speakers: Michael Quinn, Elizabeth Stein

Speakers
avatar for Michael Quinn

Michael Quinn

Executive Vice President of Business Development, Assured Performance Network
Michael has over 30 years’ experience working in the collision repair industry.  Quinn was co-founder of 911 Collision Centers, based in Tucson Arizona. | Michael has been very active in the industry, participated in and chaired various committees of the Collision Industry Conference and in 2012, completed a two-year term as CIC Chairman.  Michael has served on the National Auto Body Council Board of Directors for... Read More →
avatar for Liz Stein

Liz Stein

Vice President of Industry Relations, Assured Performance Network
Liz has been in the collision repair industry for over 13 years.  She helped facilitate the OE Certification program roll-outs for Fiat-Chrysler Automobiles, Ford, Nissan and Infiniti. She works with Assured Performance's staff to ensure that the Certification and Co-op programs are going smoothly for our strategic partners and members. | Liz is active in industry associations including serving for over 7 years as a board... Read More →


Monday April 11, 2016 2:00pm - 3:00pm
Room 205 Renaissance Nashville

2:45pm

Nissan Production Plant Tour - Group 1
Nissan has four U.S. manufacturing facilities capable of producing 1.14 million vehicles, 1.65 million engines, 1.4 million forgings and 456,000 castings annually.
Learn more about visiting the Nissan Production Plant here



Monday April 11, 2016 2:45pm - 4:30pm
Nissan Production Plant Tour 983 Nissan Drive Smyrna, TN 37167

3:00pm

Refreshment Break
Monday April 11, 2016 3:00pm - 3:15pm
Room 206 Renaissance Nashville

3:15pm

Breakout Presentations to Group 2 – B & C

            Breakout Presentations to Group 2 – B & C

  • Leveraging your Certification Credentials …B2B
  • Tell Everyone Your Certified – Turbo-charged Marketing Campaign
  • Speakers: Aaron Clark, Kelly Stalcup

Speakers
avatar for Aaron Clark

Aaron Clark

Vice President of Certification Compliance, Assured Performance Network
Aaron has over 25 years of collision repair experience. Aaron was the President and owner of a family owned collision repair business, Collision Solutions, which he grew into a nationally recognized group of shops in Indiana.  | | Aaron has always been committed to improving the local and national collision repair industry by serving in various capacities. Aaron is an active participant and Gold Pin sponsor of CIC... Read More →
avatar for Kelly Stalcup

Kelly Stalcup

Director of OE Relations/Strategic Accounts, Assured Performance Network


Monday April 11, 2016 3:15pm - 5:00pm
Room 205 Renaissance Nashville

6:00pm

Plated 3 Course Dinner & Reception
Monday April 11, 2016 6:00pm - 11:00pm
Music City Ballroom Renaissance Nashville
 
Tuesday, April 12
 

7:30am

Continental Breakfast
If any guests have any dietary restrictions have not yet let us know, please call your account manager or email events@assuredperformance.net, we will be more than happy to accommodate you. Thank you

Tuesday April 12, 2016 7:30am - 8:00am
Room 206 Renaissance Nashville

8:00am

OEM CRP: Leveraging the OEM Referral Program
  • Partner Features & Benefits Panel: OEM Presentations
  • Leveraging the OEM customer referral program (CRP)

Tuesday April 12, 2016 8:00am - 9:45am
Room 205 Renaissance Nashville

9:45am

Refreshment Break
Tuesday April 12, 2016 9:45am - 10:00am
Room 206 Renaissance Nashville

10:00am

GENERAL SESSION - Managing Your Web
  • Social Media Marketing
  • Bill Enross - cPrax

Speakers
avatar for Bill Enross

Bill Enross

President, cPrax Internet Marketing
Bill has a long history in the automotive industry from being a service writer, to dealership service manager, to shop owner. Bill’s shop was chosen by Robert Bosch USA to be one of a handful of independent shops nationally to be certified by Bosch as an authorized service center. This afforded him the ability to keep his technicians trained and equipment up to date. (sound familiar?) In ‘97, Bill became fascinated... Read More →


Tuesday April 12, 2016 10:00am - 10:30am
Room 205 Renaissance Nashville

10:30am

GENERAL SESSION - 20/20 Business Performance
  • Reading & Managing with KPIs and ARMS
  • Rachel Hinson,  Enterprise Rent-A-Car

Speakers
RH

Rachel Hinson

Technology & Business Process Manager, Enterprise


Tuesday April 12, 2016 10:30am - 11:00am
Room 205 Renaissance Nashville

11:00am

GENERAL SESSION - CSI Tracking
  • Achieving the Highest CSI - TenPoint Complete


Speakers
RY

Robb Young

Director Business Development, TenPoint Complete


Tuesday April 12, 2016 11:00am - 11:30am
Room 205 Renaissance Nashville

11:30am

GENERAL SESSION – Assured Performance Tool Set
  • Unlocking Your Data Potential: dataMANAGER-dataSAFE- dataIQ
  • OE-QC – OEM Repair Procedure Compliance App Introduction
  • Speaker: Aaron Clark, Scott Biggs, Kelly Stalcup & Liz Stein

Speakers
avatar for Scott Biggs

Scott Biggs

CEO/Chairman of the Board, Assured Performance Network
avatar for Aaron Clark

Aaron Clark

Vice President of Certification Compliance, Assured Performance Network
Aaron has over 25 years of collision repair experience. Aaron was the President and owner of a family owned collision repair business, Collision Solutions, which he grew into a nationally recognized group of shops in Indiana.  | | Aaron has always been committed to improving the local and national collision repair industry by serving in various capacities. Aaron is an active participant and Gold Pin sponsor of CIC... Read More →
avatar for Kelly Stalcup

Kelly Stalcup

Director of OE Relations/Strategic Accounts, Assured Performance Network
avatar for Liz Stein

Liz Stein

Vice President of Industry Relations, Assured Performance Network
Liz has been in the collision repair industry for over 13 years.  She helped facilitate the OE Certification program roll-outs for Fiat-Chrysler Automobiles, Ford, Nissan and Infiniti. She works with Assured Performance's staff to ensure that the Certification and Co-op programs are going smoothly for our strategic partners and members. | Liz is active in industry associations including serving for over 7 years as a board... Read More →


Tuesday April 12, 2016 11:30am - 12:00pm
Renaissance Nashville 611 Commerce St., Nashville TN

12:00pm

Lunch
Lunch - soft drinks, water, and iced tea will be served 

If any guests have any dietary restrictions have not yet let us know, please call your account manager or email events@assuredperformance.net, we will be more than happy to accommodate you. Thank you 

Tuesday April 12, 2016 12:00pm - 1:00pm
Room 206 Renaissance Nashville

1:00pm

GENERAL SESSION: Town Hall Discussion
  • Unlimited Potential:  A look into the Future
  • MC: Scott Biggs, Michael Quinn, Aaron Clark
  • Telematics, SmartDeviceLink, Auto Branded APD, Certified Repairs,  Analytical Estimating and Predictive Estimating

Speakers
avatar for Scott Biggs

Scott Biggs

CEO/Chairman of the Board, Assured Performance Network
avatar for Aaron Clark

Aaron Clark

Vice President of Certification Compliance, Assured Performance Network
Aaron has over 25 years of collision repair experience. Aaron was the President and owner of a family owned collision repair business, Collision Solutions, which he grew into a nationally recognized group of shops in Indiana.  | | Aaron has always been committed to improving the local and national collision repair industry by serving in various capacities. Aaron is an active participant and Gold Pin sponsor of CIC... Read More →
avatar for Michael Quinn

Michael Quinn

Executive Vice President of Business Development, Assured Performance Network
Michael has over 30 years’ experience working in the collision repair industry.  Quinn was co-founder of 911 Collision Centers, based in Tucson Arizona. | Michael has been very active in the industry, participated in and chaired various committees of the Collision Industry Conference and in 2012, completed a two-year term as CIC Chairman.  Michael has served on the National Auto Body Council Board of Directors for... Read More →


Tuesday April 12, 2016 1:00pm - 1:45pm
Room 205 Renaissance Nashville

2:00pm

Bus Loading - Nissan Production Plant Tour - Group 2
Limited Capacity seats available

Transportation to and from the plant will be provided, 55 registered guests will be split into two groups. 

Travel time from the hotel to the production plant is an estimated 25-30 minutes
https://goo.gl/maps/6z9CcDb2qNG2

http://nissan-smyrna.com/visit-nissan-smyrna/



Tuesday April 12, 2016 2:00pm - 2:15pm
Nissan Production Plant Tour 983 Nissan Drive Smyrna, TN 37167

2:00pm

Breakout Presentations to Group 1 – A

GROUP #2: Break Out Presentations 

  • Increasing the Value of Your Business ROI
  • Speakers: Michael Quinn, Elizabeth Stein 

Speakers
avatar for Michael Quinn

Michael Quinn

Executive Vice President of Business Development, Assured Performance Network
Michael has over 30 years’ experience working in the collision repair industry.  Quinn was co-founder of 911 Collision Centers, based in Tucson Arizona. | Michael has been very active in the industry, participated in and chaired various committees of the Collision Industry Conference and in 2012, completed a two-year term as CIC Chairman.  Michael has served on the National Auto Body Council Board of Directors for... Read More →
avatar for Liz Stein

Liz Stein

Vice President of Industry Relations, Assured Performance Network
Liz has been in the collision repair industry for over 13 years.  She helped facilitate the OE Certification program roll-outs for Fiat-Chrysler Automobiles, Ford, Nissan and Infiniti. She works with Assured Performance's staff to ensure that the Certification and Co-op programs are going smoothly for our strategic partners and members. | Liz is active in industry associations including serving for over 7 years as a board... Read More →


Tuesday April 12, 2016 2:00pm - 3:00pm
Room 205 Renaissance Nashville

2:45pm

Nissan Production Plant Tour - Group 2
Nissan has four U.S. manufacturing facilities capable of producing 1.14 million vehicles, 1.65 million engines, 1.4 million forgings and 456,000 castings annually.
Learn more about visiting the Nissan Production Plant here

Sponsors
avatar for Nissan North America

Nissan North America

Nissan North America, Inc.




Tuesday April 12, 2016 2:45pm - 4:30pm
Nissan Production Plant Tour 983 Nissan Drive Smyrna, TN 37167

3:00pm

Refreshment Break
Tuesday April 12, 2016 3:00pm - 3:15pm
Room 206 Renaissance Nashville

3:15pm

Breakout Presentations to Group 1 – B & C

            Breakout Presentations to Group 2 – B & C

  • Leveraging your Certification Credentials...B2B
  • Marketing Certified Business Credentials and OEM marketing tools
  • Speakers:  Aaron Clark, Kelly Stalcup

Speakers
avatar for Aaron Clark

Aaron Clark

Vice President of Certification Compliance, Assured Performance Network
Aaron has over 25 years of collision repair experience. Aaron was the President and owner of a family owned collision repair business, Collision Solutions, which he grew into a nationally recognized group of shops in Indiana.  | | Aaron has always been committed to improving the local and national collision repair industry by serving in various capacities. Aaron is an active participant and Gold Pin sponsor of CIC... Read More →
avatar for Kelly Stalcup

Kelly Stalcup

Director of OE Relations/Strategic Accounts, Assured Performance Network


Tuesday April 12, 2016 3:15pm - 5:00pm
Room 205 Renaissance Nashville

6:00pm

Reception and Celebration Dinner
All registered guests will be able to join us at the Wild Horse Saloon for a special dinner with:
  • Live music
  • Dancing
  • Dinner
  • Meet/greet with OEM sponsors

"One of the best things we have going for us is our ability to configure the set-up in any way you see fit. Holding from 600 to 1200 with three bars and the largest dance floor in town, you will find it easy to kick up your heels in style. You can get up front and personal with the live entertainment while joining in on the foot stomping action of line dance lessons choreographed by our dazzling team of instructors..." Learn More here


 


Tuesday April 12, 2016 6:00pm - 11:00pm
Wild Horse Saloon 120 Second Ave North. Nashville, TN 37201
 
Wednesday, April 13
 

9:00am

Free Time/Travel Day

END OF CONFERENCE


Wednesday April 13, 2016 9:00am - 8:00pm
TBA